File A Claim

Welcome to Shipping Assurance! We are sorry that your package is not in your hands! Please fill out the form below and we will respond to your claim within two business days!

CLAIMS MUST BE SUBMITTED WITHIN 14 DAYS OF YOUR PACKAGE BEING LOST / STOLEN / DAMAGED. Claims submitted after 14 days will not be honored. 


  • You have checked that your shipping address was correct.
  • If you live in an apartment or condo, you have checked the parcel locker.
  • You have checked with your neighbors if they have your package.
  • It has been 3 business days since your package says delivered.
  • It has been 7-10 business days since your tracking started.

*Items received through BD Shipping Assurance Claims will not be eligible for a refund, only a replacement or store credit if your items are out of stock. 

Fill out the online form.