Shipping Assurance

File A Claim

Welcome to Shipping Assurance! We are sorry that your package is not in your hands! please fill out the form below and we will respond to your claim within two business days!



  • You have checked that your shipping address was correct.
  • If you live in an apartment or condo, you have checked the parcel locker.
  • You have checked with your neighbors if they have your package.
  • It has been 3 business days since your package says delivered.
  • It has been 7-10 business days since your tracking started.
Fill out the online form.