FAQ Topics

FAQ

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

Payments and Refund Policy

Do you offer refunds or exchanges?
  • Domestic returns and exchanges are easy at bdrocks.com - CLICK HERE. Be ready with your BD order number and zip code. 

For USA Orders:

  • EXCHANGES: We provide you a FREE shipping label to send us your item back through our online system.
  • RETURNS: Free Shipping Label provided for returns with store credit in the form of a Gift Card.
  • REFUNDS: If you prefer to return your order for a refund there will be a flat fee for your return label.

International orders please follow the steps HERE.

  • You have a 30 day window from the fulfillment of your order to return/exchange your item(s). Upon processing a return or exchange an e-credit will be generated, giving you the option to exchange for a new style or size. You are responsible for sending back the original item(s) with the free provided label to avoid additional charges.
  • Refunds Will Not Include: Shipping or Duties Paid.

  • If you are unable to print a label from our system, you will be responsible for purchasing your own shipping label at the carrier of your choice and sending the item/s back to us.  Please mail the item/s to this address: Beautiful Disaster - Returns Center 2916 Walden Ave.Suite 400 Depew, NY 14043-2610

  • We will accept returns of unwashed/unworn and smoke/fragrance/pet hair free within 30 days of your order being fulfilled. Please send your item back to us using the free label we provide through our Return/Exchange Process online, folded nicely. If we receive an item that is not in new, re-sellable condition, your return will be canceled and you will be issued an invoice if you have already used a credit towards another purchase. If you have not already applied for a shopping credit, we will issue a refund for 50%.

  • SALE/CLEARANCE/INTIMATE ITEMS ARE FINAL SALE. No Returns. This is why it will not let you select the item.

  • HOLIDAYS: Nov 17th through Dec 25th we have extended our return/exchange policy to a 45 day window. We hope this helps give you more time to process returns or exchanges. Please Note: Your window opens the day your order is fulfilled.
My credit card isn't working. What should I do?
  • Always check that your billing address and zip code are the correct ones associated with your credit card. Sometimes, if these are incorrect, the payment will not go through. Please re-try adding your billing information, then the payment details, and see if it processes. If it does not go through, it is most likely because our system does not accept the card you are using (for example, a Visa Debit card). 

  • An Alternative solution would be to use Shop Pay, Paypal or an alternative payment method that we offer.
Payment Plans
  • We're thrilled to announce an exciting new way to make shopping with us even more convenient and flexible. We've teamed up with Shop Pay and Afterpay to introduce a fantastic payment solution that lets you get what you love without the full upfront payment. And here's the best part – eligibility check has no impact to credit!

  • In most cases, you start with just 25% of your total order as a down payment. The rest is split into three easy payments, each due two weeks apart. No hidden fees or upfront charges, and if you're on time with your payments, no fees at all. Late fees only come into play if a payment fails or a date is changed more than once per order.

  • With this new option, your order gets processed and shipped right away, just as if you paid in full upfront. Standard shipping and processing times apply, and you'll have your goodies on their way to you without any delay.

  • Using the installment plan is a breeze. Load up your cart, choose the installment option at checkout, and you'll be guided through the seamless process step by step.

  • Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses."

Shipping, Taxes and Duties

How long will it take for my order to be shipped to me?
  • Your order will take 4-7 business days to process. Normally, we aim to process orders in 2-4 business days, but sometimes it could take a bit longer. We'll notify you by email once it's shipped. If you order over the weekend, processing begins on Monday because we only ship on weekdays.

  • For delivery in the USA, it's roughly 2-10 business days. Internationally, it's 3-14 days depending on your chosen service and location. All international orders use DHL for shipping, and delivery times vary by country.

  • If your domestic order weighs less than 1lb, it'll ship via USPS First Class and may take up to 10 days (excluding processing time) to arrive. If it weighs over 1lb, it'll ship using USPS Priority Mail and may also take up to 10 days to arrive (excluding processing time).
How can I track my order?
  • To track your order, use the "View Your Order" button in your shipping confirmation email. After shipping, it may take 24-48 hours for the carrier to start tracking. 
Do you offer free shipping?
  • Heck Yes!  We offer FREE shipping on domestic US orders over $125 USD and Canada orders over $150 CAD.

  • **FREE Standard Domestic shipping is only available in the contiguous United States and to APO/FPO addresses.

  • Your total is after any discounts, pay it forward, or Tribe Rewards have been applied and before shipping charges, taxes, etc.
What happens if my address is entered incorrectly at the time of shipping?
  • If you need to make any changes to your shipping address, we will do our absolute best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. If this is the case, please contact USPS with your tracking number to have your package rerouted.
Shipping Assurance
  • Secure your order with "Shipping Assurance" for just $1.29 – a flat rate package protection option. We strongly recommend selecting this at checkout, as we cannot assume responsibility for lost, stolen, or damaged packages without it.

  • If you have purchased Shipping Assurance and believe your package has been lost, stolen or damaged during transit, you will need to file a claim through this link: https://www.bdrocks.com/pages/shipping-assurance (this link is available in your confirmation email). 

  • CLAIMS MUST BE SUBMITTED WITHIN 14 DAYS OF YOUR PACKAGE BEING LOST / STOLEN / DAMAGED. Claims submitted after 14 days will not be honored.

  • Items received through BD Shipping Assurance Claims will not be eligible for a refund, only a replacement or store credit if your items are out of stock. 

  • If you did not purchase BD Shipping Assurance for your order and you believe your package has been lost, stolen or damaged during transit, please contact us via email at info@bdrocks.com within 7 days of the date of delivery. We want to help you find your package and will submit a lost package request with USPS, UPS, or DHL.  Beautiful Disaster is not responsible for lost, stolen, or damaged packages if BD Shipping Assurance was not purchased with the order. 
What do I do if my package says it is delivered, but it's not here?
  • We recommend checking with your neighbors/doorman/leasing office. Also, keep an eye out for tricky spots around your place – carriers sometimes stash packages there. If in doubt, reach out to USPS for help.

  •  If it still has not shown up within 3 days of saying delivered (sometimes delivery is marked early), send us an email at info@bdrocks.com

  • We highly suggest adding Shipping Assurance to every purchase - it is a very inexpensive way to protect your purchase!  Beautiful Disaster is not responsible for lost, stolen, or damaged packages if BD Shipping Assurance was not purchased with the order.
Taxes & Duties
  • Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page.

  • If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges.
What is Sales Tax Nexus?
  • Sales tax nexus is the connection between a seller and a state that requires the seller to register then collect and remit sales tax in the state. If you are charged state and local taxes it is because tax nexus is required by your state.
What do I do if my package was returned to sender?
  • If your package is returned to sender, we will attempt to reach you for an updated shipping address at which time you are responsible for the additional shipping label to re-attempt delivery. If we are unable to reach you we will cancel the order and refund you minus the cost of our shipping label.
Shipping Carriers
  • We use USPS First Class and Priority Mail, DHL International and Canada Post. We will email tracking information to the email address associated with your order as soon as it ships.  

  • Please note that the "USPS Priority Mail 2 or 3 Business Days" option does NOT guarantee that your package will arrive in 2 or 3 days as this time frame does not include our processing time of 4-7 days.

  • We're unable to select specific/preferred shipping carriers upon request.
Shipping Stages

Below are the 3 stages of your tracking numbers:

  • Label Created, not yet in system= Item is at our facility, has not been picked up by the carrier.

  • Pre-Shipment, Awaiting Item= Item has been picked up by the carrier to their sorting facility for processing.

  • In transit= Item is now on its way to you! Delivered = Item has arrived!

International Customers

International Taxes and Duties
  • If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges.

Frequently Asked Questions

Sizing 
  • We have provided size charts on each and every product page for you to reference. Because many of the garments we sell are different styles, the width and length vary slightly. There are details on fit in the description of every product.  Need More Help With Sizing? Email us: info@bdrocks.com  
What if I received the wrong item?
  • Please email info@bdrocks.com if you received an incorrect item and we will take care of it immediately!
What if I received a damaged item?
  • If you have received an item that you feel has a manufacturer/printing defect, please contact us within 30 days from the date of delivery and we will replace the item(s) or issue a store credit.  Send us an email with photos of the item(s) that include the defect, logo and/or design to info@bdrocks.com.  We strive to check each and every item we ship, but sometimes we miss tiny imperfections! 
What is the Tribe Rewards Program and how does it work?
  • The Tribe Rewards Program is a points-based loyalty program where our amazing tribe members, like you, earn points for every $1 you spend. Your points unlock tier benefits and can be redeemed for rewards. This is another way for us to give back to our tribe and show you how much we appreciate your loyalty to the Beautiful Disaster Brand. The more you wear, the more we share! It’s free to join: https://www.bdrocks.com/pages/rewards
Am I able to combine discounts and rewards?
  • Our site does not allow multiple discount codes to be used on one order. This includes Tribe Rewards! It would be in your best interest to redeem the larger of the two discounts. 

How can I become a Beautiful Disaster VIP Tribe Member?

With a lifetime spend of $750, you can unlock early access to all collections, indulge in VIP-only discounts, and connect in our private FB group.Have you already spent over $750? Request to join our VIP Facebook Group!

https://www.facebook.com/groups/bdvips

Get in touch

Have questions about your order, or a general enquiry?