Returns & Exchanges FAQ's

How it works

Something not quite right? Not a problem. Exchanges are on us within 30 days from fulfillment -- no questions asked. Returns are FREE with Store Credit in the form of a Gift Card. If you prefer to Return for a refund there will be a flat fee deducted from the refund to cover the shipping label. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. All else is fair game. As an extension of our standard 30 day return policy, for orders placed from November 17- December 25th, you have 45 days to process a return. If your item is damaged and your purchase date falls outside our standard return window, then please contact info@bdrocks.com

How much do returns cost?

Exchanges and returns with store credit in the form of a gift card for U.S.-based orders are free. Returns with a refund are subject to a return label fee which will be deducted from your refund amount. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs once your return is received.

How do I start a return?

It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.

Can I make an exchange?

Yes! For domestic (USA only) exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.

Do I need to return the product in its original packaging?

Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a package or box that protects the merchandise so as to avoid damage in transit :)

Is an order slip required?

Nope! We have all the information we need, so long as your returned product still is unworn, unwashed, and in original condition, you use the shipping label we provide to you.

Where can I find my shipping label?

Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.

What should I do if I receive the wrong product?

Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!

How long does it take to ship an exchange?

Exchanges ship within 2-3 business days! We start the fulfillment time on your exchange as soon as you ship back the original Item - even before we receive it back in the warehouse. Once our system recognizes that your item(s) are on the way we process your exchange order.

What is an Instant Credit and how do I use it?

After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.

How do I return or exchange a gift?

Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return